Positions reporting as 'undefined'

Incident Report for Option Alpha

Resolved

This incident has been resolved.

Posted Jul 27, 2022 - 15:34 EDT

Monitoring

The system should be restored to >90% operational; we are still monitoring.
Please continue to manage any affected positions through your brokerage platform until fully resolved.

Posted Jul 27, 2022 - 10:36 EDT

Investigating

We are investigating an issue of 'undefined positions' this morning that affects a small group of users. Please monitor and manage positions on your brokerage platform until this issue is resolved.

Posted Jul 27, 2022 - 09:56 EDT

This incident affected: Platform and Bots.